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Your order number, so we can address your inquiry accurately. If something is wrong with a product, please add photos or videos of the item — it helps us understand the problem and sort it out faster.

Every order comes with our 100-Day Money-Back Guarantee: you have 100 days from the date of delivery to request a return. Email support@backherousa.com with your order number and photos or videos of the item, then wait for our return instructions before sending anything back — we can’t accept returns without prior authorization. Approved refunds go back to your original payment method within 10 business days.

Back Hero USA products come with a 1-year warranty that covers manufacturing defects and any issues upon arrival. Please check your order when it arrives — if you find a defect, damage or the wrong item, contact us right away.

Orders are processed in 1–3 business days; delivery in the United States then takes 3–10 business days, depending on the state. After you get your shipping notification, tracking can take 2–5 working days to update. Check it on our Track your order page with your tracking number.

Yes — email support@backherousa.com with your order number within 6 hours of placing it. After 6 hours, a cancellation has a 10% processing fee. Orders that have already shipped can’t be cancelled; please accept the package and contact us afterwards if you need a return. Spotted a mistake in your shipping address? Email us the correct address right away, before the order is processed.