Shipping policy
If you have recently received a shipment notification, please allow 2-5 working days for the tracking information to update. We appreciate your patience during this process.
When can you expect to receive your order? We are pleased to offer worldwide shipping options through reputable carriers such as USPS, DHL, FedEx, and more. The processing, delivery time commitments, and regions we serve are outlined below:
| Region | Commitment processing time (Business Days) |
Commitment delivery time (Business Days) |
|
| South America region |
1-3 days | 5-17 working days | |
|
United State |
1-3 days |
5-17 working days (depending on State) |
|
|
Europe & UK |
1-3 days | 5-15 working days | |
|
Australia, New |
1-3 days | 5-17 working days | |
|
Singapore, HongKong |
1-3 days | 5-15 working days |
Please note that our services are not available for South Asia (except India), Western Asia, Africa countries, and other countries listed in the Singapore Designated Individuals and Entities.
40-Day Shipping Refund Guarantee
To provide peace of mind, Back Hero USA offers a 40-day shipping refund guarantee. If your order has not arrived at the destination within 40 calendar days from the original shipping date, you are eligible for a full refund. Please reach out to our support team to initiate your request.
Unclaimed or Incorrect Address Orders
We are not responsible for any packages that are returned due to refusal, unclaimed status, or failure to deliver caused by incorrect or insufficient address information. If you notice an error in your shipping address after placing an order, please email us immediately at support@backherousa.com with the corrected information. Once the order has been processed, we are unable to change the address and are not liable for delivery issues caused by incorrect or incomplete information.
If you have any questions or comments, we are here to assist you. Feel free to reach out to us via email at support@backherousa.com. We value your satisfaction and are committed to providing excellent customer support.